@MR.S We have already attempted to update the firmware of the VPN router. Unfortunately, the problem persists even after the upgrade. Additionally, we are facing another issue where the VPN drops the...

VPN: ER8411 v1.0 Firmware Version: 1.1.0 Build 20230705 Rel.64091 Model: OC300 1.0 Firmware Version: 1.22.4 Build 20240304 Rel.59252 Hi, we have been experiencing problems with our VPN router for the...

@Clive_A Thanks for your reply. Currently, the maximum number of clients connected to the network is 345 and all clients are connected through WIFI. Regarding distance or weak signal, we do not have...

We are experiencing an issue with our VPN router ER8411, where some of our authorized clients receive a notification on their mobile devices that reads "IP obtaining - no IP allocation." As a result,...

@Clive_A Thank you for the solution, the problem has been fixed by the team Yes @Clive_A there is some unknown access point connected throught the Omada swtich so when the client is connected through...

@Clive_A Thank you Clive for your reply the problem we are facing has been fixed by my team, after changing of VPN router and we do not get any "unauth" error in Captive Portal right now but after...