Hi@jphicks, Thank you for contacting our community. Could you double confirm what the model number of the router is? Archer AXE5400 or Archer AXE75? Please confirm with the new internet service...

Hi @jchan6362, Thank you for contacting our community. This model does not belong to our company's products. It is recommended that you contact the support directly. Best Regards~

Hi@Kjell_Arne, Thank you for your reply. May I know if your network topology diagram is as follows: ISP modem—router AX73 )))((( wireless clients —Switch—wired clients (Note: — stands for wired...

Hi@cgwilson, Thank you for your reply. The conversion rate (The ratio of transmission rate and Powerline rate) is about 30%-35%(the actual conversion rate depends on the electric wiring system). If...

Hi@J_Z, Thank you for your detailed reply. Please continue to monitor the stability of the modem and feel free to contact us if you have any questions. We will prioritize your case and forward it to...

Hi @Awddrake94, If you reset the device and still failed to login the management page of customized router, please refer to What's the login/device password for TP-Link Customized Modem/Router?