Hi @jra11500 Thanks for posting here. Before factory reset the gateway router, would you please share the following information with us? 1. The firmware version of the ER706W; 2. A screenshot of the...

Hi @kasa_user The Maintenance option is under Global View. You were on Site View. To get that page, please don't choose any site when you login the APP.

Hi @WM1 Thanks. Will do.

Hi @RF25 Thanks for your feedback. Did you configure any ACL to block any devices before? Or other similar settings? either on the main router or the Omada controller. We recommend submitting a...

Hi @AngelaGarza When I first switched from version 5.14 to 5.15, I also found it quite unfamiliar. But after using it for a while, I realized the new interface is actually pretty good. You'll...

Hi @MikeW1 Thank you for sharing the solution. It's very helpful. When in a hurry to solve a problem, reaching out to local support can indeed provide faster assistance.