@AlanKii Please look at the image below and make sure when you are trying to set up your deco that your network is set up as one of the examples If you are still having trouble please get back to us...

@AlanGWard See if this post answers your question.

@David-TP Not sure whats going on with this. Firmware 1.7.1.is platform 1.7.0 & 1.8.0 yes? If so they should have access to the IoT network according to this post Firmware 1.9.x isn't on that chart i...

@David-TP

@Burg Could you please refer to this link to help me submit the Deco APP log: How to submit Deco APP log @David-TP

@JunYouko When you try to set your deco up for the first time what color is the led? Do you get any errors during the set up process? If so can you post the screen shots. Also you must use the Deco...