@heyigun Have you tried the "connection preference" option? When a device is first added to your network its "connection preference" is set to "Auto" meaning it can switch back and forth between the...

@ImtiazAli From what I understand about the firmware recovery tool they wont be able to upgrade to firmware created by TP-LInk. There is no firmware bin download link for the ISP-customized version,...

@JymCaniedo You will have to contact your ISP for firmware upgrades.

@David-TP

@Brooksey See if any of the trouble shooting steps below help if not please get back to us. What to do if the option is missing Check for Updates: Update the Deco App: Open your device's app store...

@JACKZA I do not believe there as been a resolution to this problem. I would suggest you follow David-TP instructions on how to send in your log file. Here is a link to that post...