Update: I have redeployed the AP to a different site where it adopted without issue. I don't need to add anymore APs to the original site, so although the issue didn't get solved, I don't need to...

Hi @Vincent-TP Thank you. The router is an Eero Pro 6. I am now using the 653 UR in a different building in standalone mode. To be honest I haven't tried adding it into the controller (I need to set...

Hi @Vincent-TP Yes I can confirm that the access point does have an internet connection and yes it is plugged into the same switch as the other three access points. I am using Cloud Essentials which...

Hi @Vincent-TP Thanks for your reply. The AP does have internet access - I'm able to connect to its default SSID and use the internet as usual. In a factory reset state, I try to add the device via...

Edit to add: I also unblocked ports 29810-29816 on my router

Hello, newbie to the forum here. I cannot figure this issue out and I wondered if anyone could help. I am trying to adopt an EAP653UR onto my network, controlled by the Cloud Controller. I already...