Hi @AyushAg, There is a settings button on voice call screen you can use for control the volume of the mic and speaker.

Hi @Imp4ler993, Did you test your internet connections' bandwidth? Do you have enough upload bandwidth at your home and enough download bandwidth on cellular network?

@Omz, @stever1981 QR code on the camera is device specific, isn't it? So, you cannot use QR code got from someone else.

Hi @Uffez, When support team asked me to share app logs, I also didn't find relevant link bottom of the manual about how to send logs... I use the Tapo app in language other than ENG. Then an idea...

Hi @Rookie1986, Did you try to remove the SD card and connect it to a PC then play videos on your computer?

Hi @Solla-topee, Thank you for confirmation. I was thinking about the same.