@n0sh1t thank you!.. that was it. had no idea, but for some reason we setup with the customers email rather than our company. so once we logged in with that and made some changes to rolses and such,...

@n0sh1t i think you may be correct. how in the world am i not the master administrator? its been a few years sonce i set this up for the customer, but i am the only admin? i dont see any way to fix...

@MR.S yes, i am the administrator.. only one actually, locally and in the cloud

@mrossiter if you look at the pic, you will see. I am logged in locally with IP, Global, and bottom left settings. When I click it, all i get is the option for export data. There should be stttings...

@MR.S

@MR.S I am logged in locally by IP