@anilraj_003 Hi, Thank you for the update. To help us investigate further, could you please confirm the following details: Did the issue occur at around 1:24 AM on May 12 (India local time), or was...

@anilraj_003 Hello, Thank you for your post. In general, a Tapo camera may reboot automatically for the following common reasons: 1. Firmware update – The camera will reboot once a firmware upgrade...

@TBuse Hello, Thank you for reporting this problem on TP-Link community. For this issue, can you try to place the camera in a room that is completely dark, then check if the night mode will switch on...

@Shantrek Hello, Thank you for your message. Just to confirm, is the issue that the C210 is no longer recording cloud videos, while the original C320WS is still recording normally? Could you please...

@Pascaldo Hello, If doorbell live view fails to load, please refer to this FAQ: Tapo/Kasa Camera Not Working: Cannot View Camera Troubleshooting Guide Best Regards,

@Dekohz Hello, Tapo Care stores only detection-triggered clips in the cloud for 7 or 30 days (based on your plan). Older clips are automatically deleted. If no cloud videos appear: 1. Ensure both...