@Enduser2 Hello, Thank you for the clarification. Just to confirm, do you mean that the DC power connector that is permanently attached to the camera itself was cut, specifically at the connector...

@FM07111976 Hi, With the Device Sharing feature, you can invite family members to manage smart devices together. Please refer to this FAQ: How to Share Tapo and Kasa Smart Devices with Family or...

@Sherr Hello, Currently, Tapo app doesn't support changing the Wi-Fi directly for your camera. If you do not want to reset your camera and reconfigure it, you can try the following steps: 1. Set your...

@BobSutn Hi, If you fail to configure this camera, please refer to this troubleshooting guide: Fail to configure Tapo Camera .If the problem persists, contact our customer service team and provide...

@MarkMSamaan Hi, Please refer to this guide to do some troubleshootings: What can I do if Tapo/Kasa Smart Devices fail to update the firmware? If the problem persists, contact our customer service...

@El_Axon Hello, Thank you for your post. Please note that Tapo Care (cloud storage) only stores event‑based recordings, meaning it records only when motion or other events are detected. Because of...