@Enduser2 Hello, To ensure the camera operates safely and reliably, we do not recommend attempting to repair or solder the power cable yourself, especially since the connector is hard‑wired to the...

@Orangery Hello, Thank you for your post. To better understand your request, could you please confirm whether you would like to unlink the camera’s alarm from Alexa? If so, you can follow the steps...

@PeterTW Hi, Hello, Thank you for your question. The Tapo app does support turning off the device status LED under normal operating conditions. However, please note that if the doorbell goes offline...

@Ali_H Hello, Thank you for your post. To help us narrow this down, could you please confirm whether you were performing this operation while your phone was connected to the same local network as the...

@Nuno589 Hello, To help us better understand the situation, could you please first confirm which storage method you are using for recordings? Tapo Care (cloud storage)/SD card installed in the...

@Kazoober Hello, Thank you for your post. The key point to note is that the recording schedule and the notification schedule are separate settings. Your current setup means: The recording schedule is...