@McClean7 Hi, thank you very much for your time and patience. Did the same issue start again after posting this thread? If yes, could you please help me check the following information: 1. Would all...

@SyedC Hi, thank you very much for the detailed information. It would be very helpful if you could provide us with a rough drawing of the floor map about the location and distance between Deco units....

@Robb22 Hi, I suppose before using Deco , there is no issue on the Virgin Hub 4? If yes, You might consider still using Virgin Hub as the main router, and setting up Deco under access point mode. As...

@Roper Hi, what are these smart home devices? When you click “Home Network”, will you see a drop-down list about the online clients? And you could refer to this link to manually add these smart...

@Marenh Hi, may I know how often would this issue repeat? After the disconnection, would it restore automatically? Later, please have a check of the private message for further assistance. Thank you...

Update: Occasionally, There is some feedback that PLC backhaul on the Deco P9 is unstable, most of the time satellite units are on wireless backhaul only and had a slow speed. Here we have provided...