@TSoD Hi, There is no beta firmware for Deco X20-V2-1.0.9 yet. But Could you please help me check the following details: What is the subnet mask under Deco APP>More>Advanced>IPV4? Would changing the...

@cyrus_chen Hi, What is the model number of your network switch? Did the Deco M5 work on the wireless router mode? When the Deco units are connected over switch, the main Deco stays green, but all...

@Avri Thank you very much and the case has been forwarded to the senior engineers for further assistance. Please check for the update on the email.

@Leap Hi, Did you have any URL address for the Eneco Service Center? I think it might be somehow the firewall of Deco might block this website; Have you put the camera under any parental control...

@PatriceB Hi， For the 2nd Deco M4, I am afraid the signal source needs to stay on the main Deco M4, not going through Deco P7;

@Bryce0736 Thanks for the update. Before returning the E4, would you mind trying to connect this satellite Deco to the ISP modem as the main Deco? Then if the issue followed with this Deco, please...