@Kidneybean Hi, As for the 6ghz, Did you mean that you could not see the Wi-Fi 6()802.11ax signal? And may I know the model numbers of the smart bulbs and wireless printer? Would there be any error...

@Aerostatic Hi, how to check the IP address and run the ping test: Press Windows+R keys to open the Run. Type “ cmd ” in the run and press enter. Now type “ ipconfig ” to show the IP address. And...

@F0551l The firmware has been sent already via private message; Thank you.

@ivictus Hi, can I have a picture of the device settings of Xbox on the Deco APP? Is the Xbox the only device failing to get internet service from Deco？ IF Possible, please try to turn off the...

@JulietaO Hi, is your ISP modem a bridge modem only, or a modem-router combo? --if it is the second one, you might also need to open the port on the ISP modem router for Deco;

@Matthz Hi, Would plugging one of the satellite P7 closer to the main P7, maybe next to each other help re-build up the powerline backhaul? Was there any change recently, like a new appliance joining...