Forums/
Deco
2021-05-10 03:39:37
@maho10 Hi, It is ok to have one X20 to work with M5; Since M5 is only Wi-Fi 5 compatible, so the Samsung device could only get Wi-Fi 6 speed when connected to X20; Thank you.
2HELPFULS
Forums/
Deco
2021-05-10 03:30:35
@deco-raju Hi, Thank you and I got the APP feedback logs and have forwarded your case to the senior engineer already; Please check your mailbox later, and let us know if the issue is resolved.
0HELPFULS
Forums/
Deco
2021-05-10 02:25:22
@Charlie75 Hi, I have sent you a test email and it is recommended to install the beta firmware first. and it could be reverted back to the official firmware if it is not working; Thank you.
0HELPFULS
Forums/
Deco
2021-05-10 02:15:02
@Solofish Hi, did you connect the Hue bridge to the main Deco or the satellite Deco? Would a new cable make any difference? If possible, can I have a picture of the error message? Thank you.
0HELPFULS
Forums/
Deco
2021-05-10 02:11:41
@pgrewal3 Hi, After switching M9 as the main Deco, would the LED stay red all the time? If you go to Deco APP>more>advanced>IPv4, would there be any internet IP address? By the way, who is your...
0HELPFULS
Forums/
Deco
2021-05-10 02:04:10
@cocc Hi, can you record a video clip about the LED change and it seemed like the Deco kept rebooting; How long have you had the Deco? Have you tried a factory reset the Deco before? Thank you.
0HELPFULS

