@DecoFan Hi, would there be any error message when they failed to connect? If temporarily turning off the 5ghz of the main network, would they be able to connect? Please also make sure the security...

@RohanJ Hi, I would like to follow up on your case on email and please help me check on the following information： 1.Would there be an error message on whatsapp? 2. What is the model number and...

@mk1forever Hi, may I know who is your internet service provider and what is the model number of your ISP modem? Did this issue start since you bought the Deco? Thank you very much.

@Pringlelfc Hi, Thank you very much for your feedback. The 'unknown' device mostly means there is no hostname for this device or a basic MAC lookup hasn't identified a manufacturer. Based on the...

@BuckeyeDeco Thank you very much for your kind reply. I would like to follow up on your case by email and please have a check of your email box later.

@Csr Hi, what kind of video call programs did you use, Zoom, Microsoft Teamwork, or FaceTime? Did all your mobile devices have the same issue? Thank you very much.