@geopac20 Hi, did you set up any setting like the following picture:--it is under the device settings of HS220 Did this issue start since you bought it? Thank you very much and wait for your reply.

@misterlocations Hi, Would you please record a video clip about this issue for me? May I know how long have you had the device and when did this issue start? Have you tried to install this smart...

@Judgeless Hi, Did the AX50 work as the wireless router or the access point? As for the reset, did you mean power off and power back the AX50, not holding the reset pinhole for 10? Would manually...

@theredviper Hi, May I know which step on the Kasa APP that you could not get through？--can I have a picture of this page? And what is the light status at this moment, blinking green, or solid green?...

@Londoner Hi, there is no change about HS100 recently, not even the firmware. Have you checked whether there is any firmware update about Amazon Alexa? And when the plug is not responsive, would...

@BigDean Hi, I have sent you a message for more details and could you please have a look. Thank you very much.