@sabhus Hi, may I know the model number of your home router? Would you please change the wireless channel on the main router, such as channel 40/48 for the 5ghz? Thanks and wait for your reply.

@Amira7alhajri Hi, may I know the model number of your range extender and which device was disconnected? Thanks!

@Bugsetto Hi, Thanks for your feedback. Have you tried to change another power socket and reset it again to see if there is any change? If not, since there is no way to do a firmware recovery on the...

@Rngcubed hi, thanks for your patience. Yes, please feel free to contact Amazon to get this unit replaced first. Really sorry for the inconvenience. Thank you very much and wait for your reply.

@SuprDooprPoopr Hi, Since RE300 is dual-band extender, could you please check on the APP whether they are wireless SSID for 2.4ghz and 5ghz? As for the weak security issue, please make sure your...

@mac2 Hi, thanks for your patience. Please try to hit the reset pinhole for 10s to see what happened. If still nothing changed, I am afraid that you might need to claim for the warranty first since...