@JewelieGB Hi, thank you very much for your feedback. We would like to report your case to the senior engineers for further assistance. It might take some time and once there is any further news, I...

@Hemagnana Hi, Did you mean during the setup, RE305 failed to detect the 5ghz of the Airtel router? -if yes, was the RE305 able to detect other 5ghz networks? Would you please try to change the...

@TheSpiralMan hi, thanks for your patience. Are you still able to remote control the Tapo C200 on the Tapo APP? And if not able to stream the Tapo camera videos on your Google Nest/Chromecast...

@EdduardoFerraz Hi, Have you changed another device connected to the plug to test the energy counting? --if still no change, can I have a picture of the energy monitoring page? By the way, how long...

@Bakes Hi, thanks for your patience. We would like to follow up on your case by email and please help me check the following information: How long have you had the HS300 and when did the local only...

@SubBass100 Hi, thanks for your feedback. May I know the model number of your wall switch, like HS200, or HS220?—if possible, can I have the MAC address of the smart switch? How long have you had the...