@mgroen Hi, Please hold the system button on the plug for 10s to factory reset the plug; After that, if still nothing changed, please feel free to contact the shop retailer to check for the warranty....

@CockneyJon Hi, They are compatible with each other. Thanks!

@Meshdave Hi, could you please try to record a video clip and sent it to me, like this link: https://community.tp-link.com/en/home/forum/topic/234440?replyId=559070 Thank you very much and wait for...

@JayhawkJames Thank you very much for your kind feedback. Could you please try to update the following firmware to see whether it helped or not:...

@NeilF Hi, Thank you very much for your time and patience. Sorry for the delay. After checking with the engineers, they said it was related to the roaming issue on this device. It happened more...

@andrefonseca Hi, just now I tested again on my phone and this time there is no error message and could you please help me check on your APP again? Thank you very much.