@Eslava Hi, thank you very much for your time and patience. For your case, we would like to follow up on your case by email and please help me check the following information: 1 . Could you please...

@Emjayar25 Hi, sorry for the delay. Did you still have the same issue? If yes, could you please help me check the following information: When the Deco turned red(is it flashing red, or solid red),...

@donalduck14 Hi, Did only these several laptops get affected? How about other mobile devices? Are they all on the same brand? --if yes, what are the model number and operating system of these...

@NativeCanadian Hi, Thanks for your patience. You are right and before the Ethernet finally created, the Deco units would remain wireless backhaul which would activate the Loop Prevention on...

@tanlouis Thanks for your patience. After checking with the engineers, they checked that the main Deco was offline from the cloud server. If possible, could you please turn off the antivirus system...

@Kopfschmerzen Hi， the Qos settings for chatting and setting up high priority for a specific device are all on the Deco APP;