@Catherineyau Hi, Did you mean when you try to remotely access the Deco APP, the APP could notify: Something went wrong with Cloud service? If yes, can I have some pictures? Thank you very much and...

@richpriest Hi, thanks for your patience. Have you checked if there is one of your home devices? For some mobile devices, they supported private address and could change its MAC address and make Deco...

@Asaft Thanks for your reply. Could you please try to change the DNS server on the Deco to have a look? --it is under More>advanced>IPV4>Dynamic IP>Primary DNS/Secondary DNS; And if possible, please...

@LINDSAY_N Hi, thank you very much for your time and patience. Normally, the port 80 and port 443 are used for the http/https local web UI login access; If possible, it is suggested to use other...

@MSZZ Hi, what are the model number for your smart home devices? And would there be any error message when they failed to connect? If possible, please try to turn off the fast roaming, beamforming on...

@samb84 Hi, thanks for your patience. May I know the version of your Deco APP？ And what are the model number and operating system of your smartphone? Thank you very much!