@David_Harrison Hi, thanks for your patience. It Is ok for you to set up via iPhone. And may I know the model number of your main router? Which step that you could not pass through during the setup...

@Marcco2000 Thank you for your time and patience. Currently, it is not supported to disable the physical on/off button on the plug. We will keep an eye for the same feedback to see if other customers...

@JoPeTo Thanks for your patience. Have you tried to reset the smart plug to unbind the plug with the old owner account? --if failed, please leave me a private message and we will unbind it from our...

@umitcinar03 Hi, thanks for your patience. The mechanism of HQ and LQ switching is designed as follows: Local control (mobile phone and camera connected to the same Wi-Fi): Every time you open the...

@Jondickson Thanks for your time and patience. Normally the mounting kit would not be sold separately by the shop retailers. It would be highly appreciated that you could send an email to the local...

@EddieM Thank you very much for your kind feedback. The starting notification is a little loud. And we have already reported this feedback to the senior engineers for further evaluation. If anyone...