@MattSmith Good day, Thanks a lot for your time and patience. Sorry for the delay. For your case, please refer to the following suggestion to have a look: 1. Turn off the firewall and antivirus...

@Nuphor Thanks a lot for your time and patience. The next patch firmware would be released tomorrow. We made some adjustment and especially marked several MAC Addresses this time. Could you please...

@Craiggrant Thanks a lot for your feedback. Sorry for the delay. Did you still have the plug and if yes, we would like to forward your case to the senior engineers for further assistance. Please have...

@Solcany Thanks a lot for your time and patience. Sorry for the delay. We have already put this feature into the highest priority and it would be supported in the later firmware upgrade. Please wait...

@stevew_68 Thanks a lot for your time and patience. Sorry for the delay. For security reasons, when we use third-party devices such as Google Home Hub, Echo show, fire TV to watch the Live stream of...

@Juba58 Hi, Thanks for your patience. Can I have a picture of the error message that "Something went wrong. The device cannot be selected"? By the way, when it popped up, what is the LED status of...