@Joaquinculi Hi, Thank you very much for your patience. Currently, the shared account only has the live-view permission. And for the rest of the features, it is still not supported yet. We would...

@Adam_C Hi, would changing the camera to another place make any difference? Are you able to manually record a short video clip and send here for further checking? Thank you very much.

@Abghan Hi, please refer to the this link to retrieve the email password: https://www.tplinkcloud.com/forgotpassword.php Thank you very much.

@Slovakia_Fan Hi, Thanks for your patience. The runtime is the time once the plug is turned on via the Kasa APP no matter whether there is a device connected or not. Thank you very much.

@AndyLP Hi， The MAC address sent before 29th Dec 2020 should receive the beta firmware now. If the beta firmware failed to update, or still no update notice, please refer to the following...

@RG1.-_ Hi, what is the model number and hardware of your Kasa plug? Would another devices connected to the plug make any difference? If possible, please try to factory reset the smart plug by...