@promiseall Good day. Sorry for the delay. Did you still have the same issue? If yes, can I have a picture of the error message on the smartphone？ And if you try again, would the same error message...

@pcy5312 Good day, Sorry for the delay. Please refer to the following suggestions: 1. reboot the camera; 2.if still nothing happened, please try to gentle push the camera to see whether it moves...

@VitaliyT Hi, we would like to follow up on your case by email and please have a check of your email box later. Thank you very much.

@RaulC Good day, Sorry for the delay. How many cameras do you have and only this camera could not be remote-controlled, right? When you go to the camera settings, would there be any remote control...

@clnx Good day, Thanks a lot for your patience. I am afraid currently, it is not allowed to set up separately home/away mode on the cameras under the same account. Once it is enabled, the preset...

@KFDAVIDCHAU Good day, Can I have a picture of the message? Do you mean the live view screen is idle and has no movement, right? May I know the model number and operating system of your smartphone...