@TiagoSS Hi, did you configure any static IP address on other clients or address reservation on the router which might cause any IP conflict? And when you are not able to obtain valid IP address,...

@G_Xie Hi, thank you very much for the detailed information. Glad to hear that you have resolved the issue by using DHCP Address Reservation, we will report the issue to our senior engineer to see if...

@khairulhidayah Private message has been sent, please have a check.

@Ben52 Hi, when using dual detection for 4G backup, you could set ping to any public IP addresses such as 8.8.8.8, here is some related information: 3G/4G Backup failover issue for LTE Gateway/Deco...

@Lisha Hi, sorry for that we community team don't have the sales information of each areas, as far as we know, we don't sell battery for MiFi devices separately. If the device battery is defective...

@King1523 Hi, Please test the same SIM card on other 4G devices to see if internet works fine, if so, please follow this guide to troubleshoot the issue on MR6500v: Troubleshooting guide of no...