@callisto That is weird. Please try to clone the MAC address of the other router (which is working fine) to the AX10 as follows, then check again: https://www.tp-link.com/support/faq/3023/ If the MAC...

@Alexander_S Hi, I guess they have contacted you via email already, please check.

@TPL-swiss Unfortunately no, OneMesh™ and Deco Mesh are totally different technologies used on different TP-Link products, so OneMesh™ products cannot build a Mesh network with Deco. Kindly refer to...

@tarun4u Hi, you are correct, you will need to access its web GUI first to upgrade the firmware. If there is still no way to access the web admin page of the router, we recommend reaching out to the...

@Heinz_S Hi, please try my previous suggestions provided on this thread, and get back with the testing results, we will try to figure it out, thanks.

@MMRIB Hi, the answer would be NO. Onemesh only works between Onemesh Router and Onemesh extenders, but not between two Onemesh routers. You can read about it there (Q10/A10):...