@aaron91795 To locate this issue and try to fix it, we would like to follow up on your case via email. Please check your inbox and provide the information that we need.

@ChintanB Generally, if there is no word mentioning that this firmware cannot be downgraded to the precious version, then you can do it. While as for the auto-reboot issue, we still want to know...

@VladislavK What's the specific OS version of the Big Sur? Please show us more details about this "can't add it to Big Sur printers." issue, some screenshots would be helpful for the issue...

@ramki_87 @Mattargashti Please firstly ensure the AX10 firmware is up-to-date. If not, update the firmware first. Try to reset the AX10 to factory defaults either by pressing the RESET button or...

@m1hn3a May I know the detailed Wireless Security setting on the AX11000, which will make the Samsung S10 Plus connection freezes? You may cover the SSID and password for any security concerns. Do...

Hello @Sydney2021 @lewdi4 and everyone who is visiting this topic, I'm updating my previous post and removing the old beta firmware here as this issue reported two years ago has been fixed in the...