@BullsNTerps Can you please help verify some details, then we will check if there is an issue? 1. May I have your network layout, how is the A5 connected to your network? Are there any other range...

@SPH Hello, you can refer to the link below to download and install the printer controller, which are the same for different models:...

@jharisha Is this issue resolved if you upgrade the router firmware to the latest? https://www.tp-link.com/support/download/archer-ax6000/v1/#Firmware If still no help, try to enable the IGMP proxy...

@thekc That sounds good. Please monitor the performance, and let me know if there is still an issue. You are also suggested testing this 2.4G connectivity on another phone or laptop.

@juanmvenegas Thank you getting back so quickly. Is the power adapter the original one? Is it 12 V ⎓ 1.5 A? Please disconnect all devices from the AX21, only leave the Netgear CM600 connected to the...

@JohnLai To locate this issue and try to fix it, we would like to follow up on your case via email. Please check your inbox and respond.