@dcxzbill That's weird. Since you have just purchased it, please contact Amazon to check the warranty cause the device seems faulty.

@Ashar May I know who is your ISP? Is the old router provided by them? Is there a modem? If there is one, please connect a computer to the modem directly to check if you can get a stable connection....

@sanjeev2 Yes, v4 stands for the hardware version, which is printed on the device label. We currently have RE450 v4 supports Onemesh, neither v2 nor v3 supports Onemesh, you can check the Onemesh...

@thierry_w Thank you very much for getting back with the valued update, it's glad to know manually change it to AP mode works. The tech team was made aware of your issue, they are analyzing, and we...

@siluram That's weird. May I know when did you purchase it? Was it working before? Please check and ensure you are powering the AX6000 via the original power adapter, which should be 12 V ⎓ 4 A. We...

@dcxzbill Please take a picture of the router bottom label, as well as the power adapter, ensure it is the original power adapter and the power input matches. Check and confirm what is the IP address...