@TJJ That sounds weird. You previously mentioned that you have smashed the AX50, so is it functioning? Can we continue to troubleshoot? If yes, we can ask our engineers to investigate further. Just...

You are most welcome~

@OneLap As confirmed with our R&D previously, the Onemesh firmware for the AX11000 is expected to be released in the late of December or early 2021. If you do need it urgently, and you have just...

@Rodeo_Star Hi, thanks for asking. If the router disconnect the WAN recently, it is suggested to check and ensure the internet line is stable in your house first, just in case there is any issue with...

@TJJ Sorry to hear that. As far as I know, some ISP may have a limitation on the connected router, they register the first router MAC address on the system when you link to the network, then other...

@Cyndi Below is a setup video for your reference to install your wireless router: https://www.tp-link.com/support/setup-video/ But if you still failed, please refer to the troubleshooting suggestions...