@Dario_Cuba Hi, apologies for the delayed response. Have you tried to experiment with the 2.4GHz wireless settings? For example set Channel and Channel Width to Auto. If they are already configured...

@Connorpz Hi, apologies for the delayed response. May I know if the 2.4Ghz is still working fine? If only the 5Ghz disconnects, try to modify the 5Ghz wireless settings, such as wireless channel and...

@Nickynoo Hi, apologies for the delayed response, I hope you have not returned the router. As for the Parental Control settings, It only allows 4 family profiles with the current firmware, and we...

@Paulnguyen Hi, apologies for the delayed response. Can I have more details about the issue then we can try to figure it out? 1. Can you confirm if the wired connection of this WR940N is good or not?...

@GaziTaufiq Hi, apologies for the delayed response. Below is a setup video for your reference to install your wireless router: https://www.tp-link.com/support/setup-video/ But if you still failed,...

@Vgpd Hi, apologies for the delayed response. If it shows the cable unplugged, that means there must be an issue with the connection between the modem and the WAN port of the router, you may need to...