@paparazz01 Is this 192.168.254.254 the WAN IP address you got from the ISP modem? How about modifying the WAN DNS server to 8.8.8.8 or 1.1.1.1, then reboot the router?

@phoenixxko We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue, please check your email box and confirm, thanks.

@genuineoleey "Only turn off - turn on procedure on 2,4GHz Wi-Fi works and the network starts to be visible and accessible." May I know where did you do this? On the AX6000 web interface? Have you...

@AlexBueno May I know who is your ISP? Is the IPv6 connection working fine when connecting the ISP modem directly to the computer? We hope you could provide more details as we asked previously, then...

@Imperatorn Can you confirm if the QoS on the AX6000 is disabled? Try to disable the QoS, ensure it is on the Standard mode, or simply reset the AX6000 to confirm, thanks.

@RobCas Do you mean the router will restore to factory settings automatically? Was there any special operation or activity causing this auto-reset that you can notice? Even by resetting it manually...