@Oakmario Generally, the AX6000 will determine which band is best for the device to use when Smart Connect is enabled, thus your Samsung Galaxy Tab S1 tablet may accept it and swift the connection....

@paparazz01 To locate this issue and try to fix it, we would like to follow up on your case via email. Please check your inbox and provide the information that we need.

@Hansraj Youe case had been forwarded to the engineers days ago, you may follow it up with them, they will be able to help, thanks.

@Armeanu May I know how many media files previously when you cannot see them? Are there any special files that cannot show up? As far as I know the files number may have a limit of 10000, you may not...

@Voyager99 Have you tried all my previous suggestions provided to desi76? What is the IP address when there is no internet access on the device that is connected to the C4000 LAN?

@phoenixxko Hello, may I know what kind of whitelist access setting you are using on the A9? Can I have a screenshot?