@Newcastilian Thanks very much for all the detailed info you've provided now. We would like to escalate your case to the engineers who will help you fix it. Please check your email box and respond....

@Joao_Hutner Hello, below is some tips I searched online for you, try to check the model and driver of your wired adapter on the computers, we will then help figure it out:...

@jashkenas Hello, is the model number Archer AX50? Ensure its firmware is up-to-date. Below are some basic suggestions if you cannot read some files when attached the HDD to the USB port on the...

@Red90 Hello, it seems that your case has been forwarded by our engineers, it is suggested to follow it up with the engineers directly.

@ANJANI Hello, Our engineer will email you, if you are willing to do further analysis, please check your inbox and respond. Thanks for your cooperation and support. Good day.

@Piku510 Hello, Our engineer has emailed you, if you are willing to do further analysis, please check your inbox and respond. Thanks for your cooperation and support. Good day.