@Rossi Thanks for your reply. What is the current hardware and firmware version of the KC110? And what is the KASA APP version? Please show us a screenshot of the blank page when re-direct to the...

@casefresh Sorry for that; from the official website, the KC200 is not listed, that is why there is not much document you can reference. We will try to make it more clear to get the information...

@Joolz and all, It is caused by the customize device icon on iPhone. Which cannot be detected correctly so that it shows unable to load. While it has been fixed with the upgrade of the KASA APP...

@Nnn Try to power cycle it. And please ensure that the device time of HS100 is correct. You can try to re-snyc the location and change the time zone to another and change it back to the correct one....

@Agreenmnago Thanks for sharing.

@Ramez77 What is the model number of your device? What is the error message you saw? Please show us a picture. Does it affect the actual performance of the smart home device? Good day.