Hi, With main Deco connected to the Ziggo router only, please connect your computer to the main Deco by wired cable and then test the speed; At the same time, please run a speed test with computer...

Gotcha, thanks for your feedback, have noted that. So now you can enjoy the internet, if need more help, just contact us.

Hi, To ensure the performance of the Deco, it is suggested to connect no more than 30 devices to the wireless network. While the maximum number of Deco unit can be attached to is about 100; while it...

Hi, There is no option to change time via Deco app, instead, the Deco synchronizes the time/date on your cellphone automatically when you configure it. If the time settings does not work, you can...

Hi, With DHCP server disabled on BT hub, it is suggested to setup BT hub as bridge mode and the re-add the Deco M5 and configure it as wireless router mode. You can give it a go first, any updates,...

Hi, There is a setup video available for the Deco M9 plus, while you can refer to even though the model is different. https://www.tp-link.com/support/setup-video/ You can try to bridge the old router...