Hi, There is no such issue reported yet, and as my knowledge, there is NO compatibility issue between RE200 and RE450. Back to your case, we will do further analysis and try to fix it. 1. With router...

Hi, First, you can rescan the 2.4GHz multiple times and give it a go, and you can change the wireless channel of the main router's 2.4GHz, like channel 1, 6 or 11. Second, cause the RE360 is a dual...

Hi, What is the current network topology？ Have you ever tried to change different web browser to give it a shot? Besides, please show us a screenshot of the error message. What is more, what is the...

Hi, What is the model number of your device? Generally speaking, with device powered on, hold the reset button or hole for 10s can reset it. Besides, you can refer to the QIG to hard reset it. Good...

Hi, What is the current light status of the HS200? From the description, it seems that there is something wrong about the installation. Below is the instruction to install it, you can compare it and...

Hi, For your information, in order to protect privacy and security, one device can be bound to one kasa account only, while the HS200 can be controller by multiple smart phones based on the same kasa...