Hello @Dekenba, klipse's suggestion is good, you may also ask on Virgin community and see if an expert will help. Regarding the speed issue with the router, you can also follow these troubleshooting...

CaioVasconcelos wrote @Vetal PPOE change is not allowed too? I've tried to change ppoe user and passw settings and said is not allowed Hello @CaioVasconcelos, are you trying to modify the PPPoE...

Udhayanithi_G wrote Yes , I need technical support from your team. Done. @Udhayanithi_G Please pay attention to the email from the engineers.

Hi @Adrian.80 Thanks for reaching out to us. Sorry to reply you late. Forum has been busy recently. SMB v1, v2 version is running on AX73. The highest supported SMB protocol is smb2.02

Hi @Flashoser Thanks for reaching out to us. Since your internet speed is only 1.5mbs download, so it is normal that sometimes your router disconnects from internet because when downloading, if the...

Hi @Twinspapa Thanks for reaching out to us. Sorry to reply you late. Forum has been busy recently. Please disconnect all devices including modem from your TP-Link router, then reboot router. After...