@berypapa Thank you for all the details. The tech team was made aware of your issue. They will likely reach out to you via email to continue troubleshooting your issue.

@nyonyo Good to know that.

@xNVwb3iP That's weird. Can I have a screenshot of the notification message you received? Or you can provide us with another email via PM, we will contact you again.

@xNVwb3iP Hello, thanks for posting the reply from our engineers. Aaron is one of the engineering team. I think what he tried to explain could be the issue/cause in most cases, but yours may not....

@berypapa @eduardogd Hello, just want to confirm, have you added a client device (computer/phone) to a family member/group? You need to add at least add a device to the family members if you want to...

@The.P Hello, just want to confirm, have you added a client device (computer/phone) to a family member/group? You need to add at least add a device to the family members if you want to get the data...