@forrest Pardon my ignorance, but what is an RMA?

@Mitya I don't actually know, but it was working before the new modem was installed, so I'm assuming it does support the requirements. I think, as the previous person said, it may be bricked

@forrest Yes, the LED light is off. I can't log into the EAP because there is no power so cannot reset it (which I tried to do anyway). Nothing happens when I push the reset button down for several...

Location - UK I upgraded my Fibre broadband to G.fast. The engineer installed a new modem (Huawei MT992) to connect between the line and the router. The router connects to a switch, which connects to...