Deco
Hello Recently when I go into the security tab it offers me more insights with Aieral but when I try and accept the agreement it simply gives me a failed. Should this be shown or is it not released ye
Deco App RelatedHomeShield
0Helpful
508Views
I got a new BE63 mesh system and the app offers me a 1 year trial period for security+ but when I press activate nothing happens. It says offer expires in 6 days.
HomeShield
By
aranalucas
· Latest post 2026-07-20 07:00:39
by Solla-topee
0Helpful
139Views
Homeshield Parental Control fails on private MAC-addresses. Nowadays, all devices by default use these, even Windows 11. Since these addresses are recognizable, it should be an option to disallow them
Feature RequestParental ControlWi-Fi Access ControlHomeShield
By
Princeofnaxos
· Latest post 2026-07-15 06:24:14
by Solla-topee
0Helpful
595Views
Early AccessDeco BE68/BE67/BE77 V1 Pre-Release Firmware 1.3.0 Introduces DoH/DoT, Internet Backup, and More!
Update on June 03, 2026: The official firmware version for Deco BE68/ BE67/ BE77/ BE13000_ V1.0/V1.6 & Deco BE75 V2.0 has been released publicly. Users can check for updates via the Deco's web interfa
Highlighted ThreadOfficialHomeShieldDoH/DoT
7Helpful
3395Views
Hi, I'm subscribing home shield pro with fee. but bed time, time limit and off time, any of them doesn't work but the devices under control can get acccess to internet without limitations. The devices
HomeShieldParental Control
By
Ume74
· Latest post 2026-05-28 07:26:42
by Solla-topee
2Helpful
714Views
Multiple devices stay online durring standby In parental control online time is not working. Online time is counted while devices are in standby.
Parental ControlHomeShield
By
Ruudw
· Latest post 2026-05-22 11:09:31
by Solla-topee
0Helpful
847Views
I purchased home shield and I am using parental control on the go for my kids mobile. Today it completely screwed up the phone. From morning it was always showing time limit exceeded even though there
Parental ControlHomeShield
By
Mangnus
· Latest post 2026-05-11 09:26:15
by Solla-topee
0Helpful
277Views
After the last firmware update, I can't print because Deco blocks the connection between notebook - printer. This behaviour happens in previous firmware update last year. I have the print with the err
Firmware UpdateHomeShield
By
AlucardDante
· Latest post 2026-05-09 08:56:53
by Solla-topee
0Helpful
490Views
I have a homeshield subscription and much the of the online documentation (videos and help) suggests that I should be able to set app specific time limits. I'm not sure what is going wrong, if I haven
Parental ControlHomeShield
By
decapit8
· Latest post 2026-04-13 10:27:29
by Solla-topee
1Helpful
769Views
Just saw my deco app was updated and new family controls are in, but now I can't set bedtime past 2400, so in case if my daughter YouTube music can run past 12 to 01 for her. This is troublesome downg
Deco App RelatedParental ControlHomeShield
By
Janster01
· Latest post 2026-04-10 07:03:27
by Solla-topee
0Helpful
325Views
Since paying for a home shield and advanced parental controls our internet speed is terrible. We are switching to data on our cellphones just to load a website (forget watching videos) and it is impac
Parental ControlHomeShield
By
Mcarr
· Latest post 2026-04-05 23:40:52
by HelpFixDecoApp
0Helpful
305Views
The question is in the title... Just bought this mesh router in order to block YouTube from kids, but it is not granular enough, as it also blocks Spotify.
Feature RequestHomeShield
1Helpful
429Views