Falsy info for router firmware upgrade

Falsy info for router firmware upgrade
Falsy info for router firmware upgrade
2017-11-07 00:25:51
Model :

Hardware Version :

Firmware Version :

ISP :

http://uk.tp-link.com/download/TL-WR842ND.html#Firmware

I made a mistake and tried to upgrade it through WIFI, it says not to. It does not say (like above row) that it could somehow damage my equipment. Router is now dead.

Live chat support acknowledge that information on website is falsy but RMA Policy guy said it's not they'r fault and no replacement for broken device. I am to support downtime and new equipment.

System setup constrains me to buy similar device (tp-link brand), or spend time learning to bridge different brand's devices. But no. I will not buy another TP-Link as service and support are not reliable.

I just felt I needed to make this public. I will not stop here.

Extract from email:
"Thanks for your reply. Unfortunately it is written clearly on website that we suggested customer to upgrade firmware from the local TP-Link official website of the purchase location for your TP-Link device. As you downloaded the firmware from Lebanon TP-LINK website not UK website, we are sorry this damage can’t be covered by our warranty service."

First of all most (if not all) pages from tp-link.com are identical, same as Firmware versions. Secondly this is not a warranty issue as it did not malfunction, I followed a tutorial that was written on TP-link website that made my hardware unusable. And why did the router let me attempt to upgrade it's firmware when it clearly knows I'm on a wireless connection?? Could this be a little scam?

Nevertheless I am now without a working router and they'r only concern is how this was not they'r fault.

Thanks TP-LINK!
May we prosper together again in the future. NOT!
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2 Replies
Re:Falsy info for router firmware upgrade
2017-11-07 13:46:32
There is a notify on the firmware website:
Do NOT upgrade the firmware through wireless connection unless there is no LAN/Ethernet port on the TP-link device.
Actually upgrade through wireless will not damage the router, but if the wireless disconnects when upgrading, it will damage the router.

You may try to recovery the router according to this thread:
http://forum.tp-link.com/showthread.php?81462-How-to-recovery-the-router-when-you-bricked-it&highlight=fitz
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Re:Falsy info for router firmware upgrade
2017-11-08 04:14:39

Shield101 wrote

There is a notify on the firmware website:
Do NOT upgrade the firmware through wireless connection unless there is no LAN/Ethernet port on the TP-link device.
Actually upgrade through wireless will not damage the router, but if the wireless disconnects when upgrading, it will damage the router.

You may try to recovery the router according to this thread:
http://forum.tp-link.com/showthread.php?81462-How-to-recovery-the-router-when-you-bricked-it&highlight=fitz


https://www.youtube.com/watch?v=Hzu969IwqIY

It's dead, frozen like that guys router in the above video.

Tried tftpd64, wouldn't blink. No LAN connectivity when cable is plugged in. And evidently no response from device in tftpd64 logs.
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