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Guest network problem (still...)

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Guest network problem (still...)

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Guest network problem (still...)
Guest network problem (still...)
2017-11-22 04:27:13
Model :

Hardware Version :

Firmware Version :

ISP :

Hi TP-Link, please give me an advice….

I have just upgrade my Deco M5 to firmware 1.1.6 Built 20171103 Rel. 47257, and I´m a little bit disappointed……

My expectation of this upgrade was that my problem with my Guest-network should be solved.

The background is that I earlier have an e-mail conversation [#349028] with your Support-staff about a problem I have…
The problem is that I have one “satellite-unit” attached with a wired Ethernet backhaul, and this particular unit don´t support the Guest-network.


NB
a) The Main-network in the “satellite-unit” works excellent, but not the Guest-network.
b) The Main Deco-unit (the router) and the unit with WiFi backhaul works fine when I connect the Guest-network via these units.


The Support-staff indicated to me that this issue was escalated to the TP-link engineers, and should be solved with the next upgrade…

But I still have this problem!


Please TP-link, tell me when this issue can be solved….

:(:(:(
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#1
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17 Reply
Re:Guest network problem (still...)
2017-11-22 20:57:19
Maybe they still need time, and I think it's fine to use wifi backhaul
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#2
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Re:Guest network problem (still...)
2017-11-25 15:14:12
The Deco M5 apparently does NOT support guest network when Ethernet backhaul is enabled! What an incredible shocker! If I knew that when I decided to buy a Mesh network, I would have chosen another brand! This information is not obtainable in the user manuals, something TP-Link need to fix immediately!Here is the reply from customer service:«Dear Customer,Thank you very much for your email requesting information about our product.I'm really sorry to tell you that guest network of tplink deco won't work if you connect them with Ethernet backhaul . Only wireless connection between all of the devices will make guest network to work properly~ We are really sorry for the inconvenience caused!>Hi, guest network is not working. I have 6 units connected with Ethernet backhaul through a Tp-link 8 port switch.»
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#3
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Re:Guest network problem (still...)
2017-11-27 17:28:26
Actually, Guest network still works with Ethernet backhaul, only coverage of Guest network is somehow shorter compare to primary network.
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#4
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Re:Guest network problem (still...)
2017-12-30 04:33:04
Same issue here. No, it's not shorter coverage. It's not broadcasted by satellite units with ethernet backhaul. Yoh can easily check with a simple app like wifi analyzer. Waiting for fix this issue asap. Thank you :-)
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#5
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fixed ?
2018-05-11 22:22:44
Hi folks,

did someone know if the problem is now fixed ?

im looking to buy it, but need the guest network for iot purpose

thanks,
seb
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#6
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Re:Guest network problem (still...)
2018-07-19 04:43:22
Hi, still no fix!!Can tp-link confirm this will be solved with the update end july/begin august?Otherwise i spend a lot €€€€ for a decent network and no guestnetwork ( only at the 1st unit)This was for me the main reason to buy deco m5? Will tp-link refund the money if its not gonna work???Pls answer tp-link!!
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#7
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Re:Guest network problem (still...)
2018-07-20 10:54:06
It seems they are working on this and I get a reply that it will be supported with the update in August.
Hope this won't be delayed.
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#8
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I have give up...
2018-07-21 18:44:21
This problem is known as a problem over a year , but no solution in sight.....

My patience of TP-link is over.....

I have instead switch system to Asus Lyra Mini, - here is no problem.......



BR
a former TP-link customer


see
https://www.amazon.co.uk/ASUS-Complete-Dual-band-Coverage-Commercial/dp/B076GLQ1BT/ref=sr_1_1?ie=UTF8&qid=1532168214&sr=8-1&keywords=lyra+mini
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#9
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Re:Guest network problem (still...)
2018-08-16 02:05:44
Hi all, still waiting for the update wich should came out end july/start august to fix at least the guest-network. I really need the guest-network!!! Tp-link?? Any info please!!!Kind regard, AdriaanIf its not gonna work then please be honest so i send the deco-set back and switch over to another brand where the set does work as told.
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#10
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Re:Guest network problem (still...)
2018-08-28 15:39:46
Does the New-firmware-1.2.3-20180819-Rel.-68100 fix this problem?
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#11
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12

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