WD my cloud home won't connect on my router

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WD my cloud home won't connect on my router

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
WD my cloud home won't connect on my router
WD my cloud home won't connect on my router
2018-08-23 19:37:19
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Hello I have a TL-WDR3600 router and recently purchased a WD my cloud home unit, the problem is that the unit won't connect on my router and it worked perfectly on other routers I contacted WD support the gave me some instructions in router configuration like UPnP and DHCP reservation I checked everything correctly but still the unit isn't working. They told me to contact my router support and here I am .... any ideas what the problem is?
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Re:WD my cloud home won't connect on my router
2021-01-30 14:20:21

@MSwilam I assume you've found a fix by now, but in case anyone else stumbles across this thread, I fixed the problem by going into the "Port forwarding" settings on my TP Link app, and adding 2 rules. The first is to forward TCP traffic for port 80 to internal port 80. The second is to forward TCP traffic for port 443 to internal port 443. Good luck!

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Re:WD my cloud home won't connect on my router
2021-04-07 14:53:04

@emmissaire I am not sure if you are able to elaborate on the settings needed to connect the WD MyCloud on the ax1800 router? I have tried all the steps and i still cannot get it to show up in my network places. Thank you in advance! Let me know if you need more information!

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Re:WD my cloud home won't connect on my router
2021-04-07 16:06:57

@jb06209 I don't know whether that router has the same app to configure it as the Deco does, but here's the walkthrough on the Deco app and I guess whatever interface you're using won't be a million miles off.

 

Step 1

 

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Step 5

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