TC-7650 Channel 1 dead and interesting IP address

TC-7650 Channel 1 dead and interesting IP address
TC-7650 Channel 1 dead and interesting IP address
2018-09-21 23:18:19
Model :

Hardware Version :

Firmware Version :

ISP :

Hello,

I wasn't sure if I should post this here or on amazon...decided to try here first.
Purchased a new TC7650 about 2 weeks ago on Amazon sold by TC-LINK and while trying to attain stable speeds
my ISP states I should have, I had a look in the modems software and noticed that channel 9
appears to be dead. I have attached screenshots (5) of all the channels.
I am in Canada using the Rogers cable network.

Thank you in advance,

Silentwolf2004
File:
channels1.jpgDownload
channels2.jpgDownload
channels3.jpgDownload
channels4.jpgDownload
channels5.jpgDownload
IP Address.jpgDownload
syslog.jpgDownload
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