Connecting IP camera to Deco M9 impossible

Connecting IP camera to Deco M9 impossible
Connecting IP camera to Deco M9 impossible
2018-12-16 11:16:55 - last edited 2019-08-23 01:39:51

Hello,

 

I bought a wifi mesh system Deco M9 and I am really pleased with it. Easy to install and working fine.

 

Only problem is that we have an IP-outdoor camera (not TP-link but Foscam) and this camera only works via 2,4 Ghz wifi. However, I cannot connect the camera to the Deco, because when I check the connection via my phone (I have to connect the camera through the app on my phone) the Deco shows only connection via 5.0.

 

I do not see any possibility to change the connection to a temporary forced 2.4 Ghz for connecting my camera.

 

I also tried to link the previous wifi-extender (Netgear WN2500) which worked with the camera to the Deco (not an ideal situation but if this would work with the camera, ok) but I cannot connect the Netgear to the Deco, I also tried with a lan-cable between the two.

 

There is also no WPS-possibility on the Deco....

 

Can somebody please help me and explain how I can connect the Foscam?

 

Thank you!

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#1
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1 Accepted Solution
Re:Re:Re:Re:Connecting IP camera to Deco M9 impossible-Solution
2019-08-22 06:53:11 - last edited 2019-08-23 01:39:51

@Kevin,

 

Problem solved. For some reason when I plugged in the wire to the IPCam, Deco App on iPhone does NOT pick it up. I have to use an app from Foscam to scan and connect to the Deco Wifi (must turn off Deco's 5Ghz Wifi at this step). Once Foscam is connected to Deco Wifi, the rest is easy. 

 

Regards,

Rick

 

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#18
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Re:Connecting IP camera to Deco M9 impossible
2018-12-17 07:48:14
Usually 2.4G is better in terms of interference like walls. So if you are far away from the deco, probably 5G signal cannot reach there. And your device will connect to 2.4G since that's the only option. BTW, power off other decos beside the master one, try connect your cam to the master deco. Good luck!
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#2
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Re:Connecting IP camera to Deco M9 impossible
2018-12-17 20:13:06

maybe you can try and nail down the issue by setting up the guest network and turn off 5ghz for that network. see if that connects. 

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#3
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Re:Re:Connecting IP camera to Deco M9 impossible
2018-12-19 19:10:36

Thanks for your advice but the problem is that the camera works with 2.4 only, so I need to bypass the 5.0ghz somehow. The Devo is standing at approx 3 meters from the camera.

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#4
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Re:Re:Connecting IP camera to Deco M9 impossible
2018-12-19 19:11:30

Barry how do I disable 5.0 in the guest network?

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#5
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Re:Re:Re:Connecting IP camera to Deco M9 impossible
2018-12-19 23:07:05
Get in the app, advanced, wifi, deselect 5 ghz, hope that helps
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#6
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Re:Re:Re:Re:Connecting IP camera to Deco M9 impossible
2018-12-21 15:41:12

I cannot see an option for (en)abling 5ghz or 2 4, that's the problem. I made screenshots of the advanced page-options. I did not change any of the proposed options, except quick roaming. Sorry that's Dutch, I hope it makes sense anyway (ingeschakeld = enabled, uitgeschakeld = disabled). Did not change anything else in the app as well. 

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#7
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Re:Re:Re:Re:Re:Connecting IP camera to Deco M9 impossible
2018-12-21 15:42:48

Can you or somebody else help me out to find the on/off for the two wifi-bands with this info? 

 

 

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#8
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Re:Re:Re:Re:Re:Re:Connecting IP camera to Deco M9 impossible
2018-12-21 18:48:31

Hi, it's under Wi-Fi settings, not the Advanced settings

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#9
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Re:Connecting IP camera to Deco M9 impossible
2018-12-22 13:45:49

Hello Barry, sorry to keep bothering you....

 

I do not see any options for Wifi-setup in the Wifi part of the app either...

 

But when I look into the help-section of the app, I only see help-issues mentioned for the Deco M5. We have a Deco 9. I don't know whether the app is ment for both types of Deco or that I need another app for the Deco M9 Plus system. I do not see any other app in the Google Play-store though...

 

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#10
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Re:Re:Connecting IP camera to Deco M9 impossible
2018-12-23 23:51:20

Hi, maybe the M9 doesn't have the feature yet. Not sure. App version I am using is 1.7.7.

This is what my wireless settings screen looks like...

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#11
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