AC5400 Router loses connections and gives LED controller error
My C5400 router loses the connection to the modem for the internet every thirty minutes for a few seconds (almost one minute). It also seems that the router restarts the WIFI connections. This means that all devices that are connected to the router, such as Google Home, all my smart lamps, etc. must log in again. In the log there is an error message "config importing failed" and this would have to do with the LEDs. I have reset the router to factory settings and the problem remains.
Does anyone know how I can solve this?
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EDIT:
The connection of the 4 UTP ports is also lost. Very irritating when you watch a movie via Plex ed
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Below a copy of the log file:
Hardware Version: ArcherC5400 v2.0
Software Version: 1.2.2 Build 20170912 rel.56240
2019-08-08 15:50:45 led-controller[1213]: <3> 288753 Config importing failed
2019-08-08 15:50:45 led-controller[1213]: <7> 288009 Failed to read WAN_ON
2019-08-08 15:50:45 led-controller[1213]: <7> 288003 Led rule name is WAN_ON
2019-08-08 15:50:45 led-controller[1213]: <7> 288001 Receive data length = 132
2019-08-08 15:50:45 led-controller[1213]: <6> 288051 Start to run WAN1_ON
2019-08-08 15:50:45 led-controller[1213]: <7> 288004 WAN1_ON is found
2019-08-08 15:50:45 led-controller[1213]: <7> 288003 Led rule name is WAN1_ON
2019-08-08 15:50:45 led-controller[1213]: <7> 288001 Receive data length = 132
2019-08-08 15:50:44 led-controller[1213]: <6> 288051 Start to run WAN0_OFF
2019-08-08 15:50:44 led-controller[1213]: <7> 288004 WAN0_OFF is found
2019-08-08 15:50:44 led-controller[1213]: <7> 288003 Led rule name is WAN0_OFF
2019-08-08 15:50:44 led-controller[1213]: <7> 288001 Receive data length = 132
2019-08-08 15:50:44 led-controller[1213]: <6> 288051 Start to run LAN_ON
2019-08-08 15:50:44 led-controller[1213]: <7> 288004 LAN_ON is found
2019-08-08 15:50:44 led-controller[1213]: <7> 288003 Led rule name is LAN_ON
2019-08-08 15:50:44 led-controller[1213]: <7> 288001 Receive data length = 132
2019-08-08 15:49:48 led-controller[1213]: <3> 288753 Config importing failed
2019-08-08 15:49:48 led-controller[1213]: <7> 288009 Failed to read WAN_ON
2019-08-08 15:49:48 led-controller[1213]: <7> 288003 Led rule name is WAN_ON
2019-08-08 15:49:48 led-controller[1213]: <7> 288001 Receive data length = 132
2019-08-08 15:49:48 led-controller[1213]: <6> 288051 Start to run WAN1_ON
2019-08-08 15:49:48 led-controller[1213]: <7> 288004 WAN1_ON is found
2019-08-08 15:49:48 led-controller[1213]: <7> 288003 Led rule name is WAN1_ON
2019-08-08 15:49:48 led-controller[1213]: <7> 288001 Receive data length = 132
2019-08-08 15:49:48 led-controller[1213]: <6> 288051 Start to run WAN0_OFF
2019-08-08 15:49:48 led-controller[1213]: <7> 288004 WAN0_OFF is found
2019-08-08 15:49:48 led-controller[1213]: <7> 288003 Led rule name is WAN0_OFF
2019-08-08 15:49:48 led-controller[1213]: <7> 288001 Receive data length = 132
2019-08-08 15:49:48 led-controller[1213]: <6> 288051 Start to run LAN_ON
2019-08-08 15:49:48 led-controller[1213]: <7> 288004 LAN_ON is found
2019-08-08 15:49:48 led-controller[1213]: <7> 288003 Led rule name is LAN_ON
2019-08-08 15:49:48 led-controller[1213]: <7> 288001 Receive data length = 132
2019-08-08 15:49:47 led-controller[1213]: <3> 288753 Config importing failed
2019-08-08 15:49:47 led-controller[1213]: <7> 288009 Failed to read WAN_ON
2019-08-08 15:49:47 led-controller[1213]: <7> 288003 Led rule name is WAN_ON
2019-08-08 15:49:47 led-controller[1213]: <7> 288001 Receive data length = 132
2019-08-08 15:49:47 led-controller[1213]: <6> 288051 Start to run WAN1_OFF
2019-08-08 15:49:47 led-controller[1213]: <7> 288004 WAN1_OFF is found
2019-08-08 15:49:47 led-controller[1213]: <7> 288003 Led rule name is WAN1_OFF
2019-08-08 15:49:47 led-controller[1213]: <7> 288001 Receive data length = 132
2019-08-08 15:49:47 led-controller[1213]: <6> 288051 Start to run WAN0_ON
2019-08-08 15:49:47 led-controller[1213]: <7> 288004 WAN0_ON is found
2019-08-08 15:49:47 led-controller[1213]: <7> 288003 Led rule name is WAN0_ON
2019-08-08 15:49:47 led-controller[1213]: <7> 288001 Receive data length = 132
2019-08-08 15:49:47 led-controller[1213]: <6> 288051 Start to run LAN_ON
2019-08-08 15:49:47 led-controller[1213]: <7> 288004 LAN_ON is found
2019-08-08 15:49:47 led-controller[1213]: <7> 288003 Led rule name is LAN_ON
2019-08-08 15:49:47 led-controller[1213]: <7> 288001 Receive data length = 132
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@MannStooka or if we could just get some sort of response from tp-link that makes any sense whatsoever.
I find it hard to believe that this isn't a known issue internally (the intermittent connection issues and drops over wifi).
this thread was created because we've already tried everything on our own, from firmware upgrades and resets to troubleshooting power and everything in between.
for the love of god someone at TP-link please help!!!!
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I've seen a few threads about this issue, so have been posting in them with a solution for this.
I also had this problem. I tried sorting this out with tp-link tech support, but that was unsuccessful.
In the end I found what worked and I get no disconnects at all now is to go into QoS setting and change every PC, NAS, Chromecast etc to a high priority device.
The only things I left at default were very low bandwidth devices, such as Smart bulbs, smart power boards etc.
Try that, I'm pretty sure this will sort out your issues
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@MarcoRenkum I have an AX1500 and having the same problem as everyone else. I called them today and the chat support kept telling me to run a ethernet cable directly to the router and I kept telling him I didn't have one lol, probably 8 times. I say we all get together and file a lawsuit agains TP Link for a lemon product. Least they could do is acknowledge this problem everyone is having but they have not said a thing on any post.
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its happend every 3-4 per day
after losing connection from wan &lan i got this error every time
Hardware Version: ArcherC5400 v2.0
Software Version: 1.2.5 Build 20190411 rel.52981
2020-08-19 18:57:00 led-controller[1098]: <6> 288051 Start to run WAN1_ON
2020-08-19 18:57:00 led-controller[1098]: <7> 288004 WAN1_ON is found
2020-08-19 18:57:00 led-controller[1098]: <7> 288003 Led rule name is WAN1_ON
2020-08-19 18:57:00 led-controller[1098]: <7> 288001 Receive data length = 132
2020-08-19 18:57:00 led-controller[1098]: <6> 288051 Start to run WAN0_OFF
2020-08-19 18:57:00 led-controller[1098]: <7> 288004 WAN0_OFF is found
2020-08-19 18:57:00 led-controller[1098]: <7> 288003 Led rule name is WAN0_OFF
2020-08-19 18:57:00 led-controller[1098]: <7> 288001 Receive data length = 132
2020-08-19 18:57:00 led-controller[1098]: <6> 288051 Start to run LAN_ON
2020-08-19 18:57:00 led-controller[1098]: <7> 288004 LAN_ON is found
2020-08-19 18:57:00 led-controller[1098]: <7> 288003 Led rule name is LAN_ON
2020-08-19 18:57:00 led-controller[1098]: <7> 288001 Receive data length = 132
2019-04-11 00:00:30 upnp[7514]: <6> 217504 Service start
2019-04-11 00:00:30 upnp[7514]: <6> 217505 Service stop
2019-04-11 00:00:28 led-controller[1098]: <6> 288051 Start to run WAN1_ON
2019-04-11 00:00:28 led-controller[1098]: <7> 288004 WAN1_ON is found
2019-04-11 00:00:28 led-controller[1098]: <7> 288003 Led rule name is WAN1_ON
2019-04-11 00:00:28 led-controller[1098]: <7> 288001 Receive data length = 132
2019-04-11 00:00:28 led-controller[1098]: <6> 288051 Start to run WAN0_OFF
2019-04-11 00:00:28 led-controller[1098]: <7> 288004 WAN0_OFF is found
2019-04-11 00:00:28 led-controller[1098]: <7> 288003 Led rule name is WAN0_OFF
2019-04-11 00:00:28 led-controller[1098]: <7> 288001 Receive data length = 132
2019-04-11 00:00:28 led-controller[1098]: <6> 288051 Start to run LAN_ON
2019-04-11 00:00:28 led-controller[1098]: <7> 288004 LAN_ON is found
2019-04-11 00:00:28 led-controller[1098]: <7> 288003 Led rule name is LAN_ON
2019-04-11 00:00:28 led-controller[1098]: <7> 288001 Receive data length = 132
2019-04-11 00:00:27 upnp[6885]: <6> 217504 Service start
2019-04-11 00:00:27 upnp[6885]: <6> 217505 Service stop
2019-04-11 00:00:21 led-controller[1098]: <6> 288051 Start to run STATUS_ON
2019-04-11 00:00:21 led-controller[1098]: <7> 288004 STATUS_ON is found
2019-04-11 00:00:21 led-controller[1098]: <7> 288003 Led rule name is STATUS_ON
2019-04-11 00:00:21 led-controller[1098]: <7> 288001 Receive data length = 132
2019-04-11 00:00:20 led-controller[1098]: <6> 288051 Start to run WIFI5G_2_OFF
2019-04-11 00:00:20 led-controller[1098]: <7> 288004 WIFI5G_2_OFF is found
2019-04-11 00:00:20 led-controller[1098]: <7> 288003 Led rule name is WIFI5G_2_OFF
2019-04-11 00:00:20 led-controller[1098]: <7> 288001 Receive data length = 132
2019-04-11 00:00:20 led-controller[1098]: <6> 288051 Start to run WIFI5G_ON
2019-04-11 00:00:20 led-controller[1098]: <7> 288004 WIFI5G_ON is found
2019-04-11 00:00:20 led-controller[1098]: <7> 288003 Led rule name is WIFI5G_ON
2019-04-11 00:00:20 led-controller[1098]: <7> 288001 Receive data length = 132
2019-04-11 00:00:20 led-controller[1098]: <6> 288051 Start to run WIFI2G_ON
2019-04-11 00:00:20 led-controller[1098]: <7> 288004 WIFI2G_ON is found
2019-04-11 00:00:20 led-controller[1098]: <7> 288003 Led rule name is WIFI2G_ON
2019-04-11 00:00:20 led-controller[1098]: <7> 288001 Receive data length = 132
2019-04-11 00:00:20 led-controller[1098]: <6> 288051 Start to run WIFI2G_ON
2019-04-11 00:00:20 led-controller[1098]: <7> 288004 WIFI2G_ON is found
2019-04-11 00:00:20 led-controller[1098]: <7> 288003 Led rule name is WIFI2G_ON
2019-04-11 00:00:20 led-controller[1098]: <7> 288001 Receive data length = 132
2019-04-11 00:00:20 led-controller[1098]: <3> 288753 Config importing failed
2019-04-11 00:00:20 led-controller[1098]: <7> 288009 Failed to read STATUS
2019-04-11 00:00:20 led-controller[1098]: <7> 288003 Led rule name is STATUS
2019-04-11 00:00:20 led-controller[1098]: <7> 288001 Receive data length = 132
2019-04-11 00:00:19 led-controller[1098]: <3> 288753 Config importing failed
2019-04-11 00:00:19 led-controller[1098]: <7> 288009 Failed to read LEDGNRLED
2019-04-11 00:00:19 led-controller[1098]: <7> 288003 Led rule name is LEDGNRLED
2019-04-11 00:00:19 led-controller[1098]: <7> 288001 Receive data length = 132
2019-04-11 00:00:19 led-controller[1098]: <6> 288051 Start to run GENERAL
2019-04-11 00:00:19 led-controller[1098]: <6> 288051 Start to run Gernal on
2019-04-11 00:00:19 led-controller[1098]: <7> 288004 GENERAL is found
2019-04-11 00:00:19 led-controller[1098]: <7> 288003 Led rule name is GENERAL
2019-04-11 00:00:19 led-controller[1098]: <7> 288001 Receive data length = 132
2019-04-11 00:00:12 upnp[3623]: <6> 217504 Service start
2019-04-11 00:00:11 factory-reset[3823]: <6> 284504 Service start
2019-04-11 00:00:11 remote-management[3734]: <6> 282504 Service start
2019-04-11 00:00:11 upnp[3623]: <6> 217505 Service stop
2019-04-11 00:00:10 firewall[2367]: <6> 209504 Service start
2019-04-11 00:00:00 led-controller[1098]: <6> 288051 Start to run STATUS_SAN
2019-04-11 00:00:00 led-controller[1098]: <7> 288004 STATUS_SAN is found
2019-04-11 00:00:00 led-controller[1098]: <7> 288003 Led rule name is STATUS_SAN
2019-04-11 00:00:00 led-controller[1098]: <7> 288001 Receive data length = 132
1970-01-01 00:00:21 led-controller[1098]: <6> 288504 Service start
1970-01-01 00:00:21 led-controller[1098]: <7> 288002 Adding led USB3
1970-01-01 00:00:21 led-controller[1098]: <7> 288002 Adding led USB2
1970-01-01 00:00:21 led-controller[1098]: <7> 288002 Adding led WPS
1970-01-01 00:00:21 led-controller[1098]: <7> 288002 Adding led LAN
1970-01-01 00:00:21 led-controller[1098]: <7> 288002 Adding led INTERNET_ORANGE
1970-01-01 00:00:21 led-controller[1098]: <7> 288002 Adding led INTERNET_BLUE
1970-01-01 00:00:21 led-controller[1098]: <7> 288002 Adding led W5G_BAND4
1970-01-01 00:00:21 led-controller[1098]: <7> 288002 Adding led W5G_BAND1
1970-01-01 00:00:21 led-controller[1098]: <7> 288002 Adding led W2G
1970-01-01 00:00:21 led-controller[1098]: <7> 288002 Adding led POWER
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Yes, the new firmware, which was supposed to fix it has the same problem.
Don't know how hard it is. I still use the beta firmware which is ok. Not sure why can't they fix in the release version
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Ask for beta firmware:
1.2.4 Build 2018525 rel 55808(5553).
At least this is stable.
samunski wrote
its happend every 3-4 per day
after losing connection from wan &lan i got this error every time
Hardware Version: ArcherC5400 v2.0
Software Version: 1.2.5 Build 20190411 rel.529812020-08-19 18:57:00 led-controller[1098]: <6> 288051 Start to run WAN1_ON
2020-08-19 18:57:00 led-controller[1098]: <7> 288004 WAN1_ON is found
2020-08-19 18:57:00 led-controller[1098]: <7> 288003 Led rule name is WAN1_ON
2020-08-19 18:57:00 led-controller[1098]: <7> 288001 Receive data length = 132
2020-08-19 18:57:00 led-controller[1098]: <6> 288051 Start to run WAN0_OFF
2020-08-19 18:57:00 led-controller[1098]: <7> 288004 WAN0_OFF is found
2020-08-19 18:57:00 led-controller[1098]: <7> 288003 Led rule name is WAN0_OFF
2020-08-19 18:57:00 led-controller[1098]: <7> 288001 Receive data length = 132
2020-08-19 18:57:00 led-controller[1098]: <6> 288051 Start to run LAN_ON
2020-08-19 18:57:00 led-controller[1098]: <7> 288004 LAN_ON is found
2020-08-19 18:57:00 led-controller[1098]: <7> 288003 Led rule name is LAN_ON
2020-08-19 18:57:00 led-controller[1098]: <7> 288001 Receive data length = 132
2019-04-11 00:00:30 upnp[7514]: <6> 217504 Service start
2019-04-11 00:00:30 upnp[7514]: <6> 217505 Service stop
2019-04-11 00:00:28 led-controller[1098]: <6> 288051 Start to run WAN1_ON
2019-04-11 00:00:28 led-controller[1098]: <7> 288004 WAN1_ON is found
2019-04-11 00:00:28 led-controller[1098]: <7> 288003 Led rule name is WAN1_ON
2019-04-11 00:00:28 led-controller[1098]: <7> 288001 Receive data length = 132
2019-04-11 00:00:28 led-controller[1098]: <6> 288051 Start to run WAN0_OFF
2019-04-11 00:00:28 led-controller[1098]: <7> 288004 WAN0_OFF is found
2019-04-11 00:00:28 led-controller[1098]: <7> 288003 Led rule name is WAN0_OFF
2019-04-11 00:00:28 led-controller[1098]: <7> 288001 Receive data length = 132
2019-04-11 00:00:28 led-controller[1098]: <6> 288051 Start to run LAN_ON
2019-04-11 00:00:28 led-controller[1098]: <7> 288004 LAN_ON is found
2019-04-11 00:00:28 led-controller[1098]: <7> 288003 Led rule name is LAN_ON
2019-04-11 00:00:28 led-controller[1098]: <7> 288001 Receive data length = 132
2019-04-11 00:00:27 upnp[6885]: <6> 217504 Service start
2019-04-11 00:00:27 upnp[6885]: <6> 217505 Service stop
2019-04-11 00:00:21 led-controller[1098]: <6> 288051 Start to run STATUS_ON
2019-04-11 00:00:21 led-controller[1098]: <7> 288004 STATUS_ON is found
2019-04-11 00:00:21 led-controller[1098]: <7> 288003 Led rule name is STATUS_ON
2019-04-11 00:00:21 led-controller[1098]: <7> 288001 Receive data length = 132
2019-04-11 00:00:20 led-controller[1098]: <6> 288051 Start to run WIFI5G_2_OFF
2019-04-11 00:00:20 led-controller[1098]: <7> 288004 WIFI5G_2_OFF is found
2019-04-11 00:00:20 led-controller[1098]: <7> 288003 Led rule name is WIFI5G_2_OFF
2019-04-11 00:00:20 led-controller[1098]: <7> 288001 Receive data length = 132
2019-04-11 00:00:20 led-controller[1098]: <6> 288051 Start to run WIFI5G_ON
2019-04-11 00:00:20 led-controller[1098]: <7> 288004 WIFI5G_ON is found
2019-04-11 00:00:20 led-controller[1098]: <7> 288003 Led rule name is WIFI5G_ON
2019-04-11 00:00:20 led-controller[1098]: <7> 288001 Receive data length = 132
2019-04-11 00:00:20 led-controller[1098]: <6> 288051 Start to run WIFI2G_ON
2019-04-11 00:00:20 led-controller[1098]: <7> 288004 WIFI2G_ON is found
2019-04-11 00:00:20 led-controller[1098]: <7> 288003 Led rule name is WIFI2G_ON
2019-04-11 00:00:20 led-controller[1098]: <7> 288001 Receive data length = 132
2019-04-11 00:00:20 led-controller[1098]: <6> 288051 Start to run WIFI2G_ON
2019-04-11 00:00:20 led-controller[1098]: <7> 288004 WIFI2G_ON is found
2019-04-11 00:00:20 led-controller[1098]: <7> 288003 Led rule name is WIFI2G_ON
2019-04-11 00:00:20 led-controller[1098]: <7> 288001 Receive data length = 132
2019-04-11 00:00:20 led-controller[1098]: <3> 288753 Config importing failed
2019-04-11 00:00:20 led-controller[1098]: <7> 288009 Failed to read STATUS
2019-04-11 00:00:20 led-controller[1098]: <7> 288003 Led rule name is STATUS
2019-04-11 00:00:20 led-controller[1098]: <7> 288001 Receive data length = 132
2019-04-11 00:00:19 led-controller[1098]: <3> 288753 Config importing failed
2019-04-11 00:00:19 led-controller[1098]: <7> 288009 Failed to read LEDGNRLED
2019-04-11 00:00:19 led-controller[1098]: <7> 288003 Led rule name is LEDGNRLED
2019-04-11 00:00:19 led-controller[1098]: <7> 288001 Receive data length = 132
2019-04-11 00:00:19 led-controller[1098]: <6> 288051 Start to run GENERAL
2019-04-11 00:00:19 led-controller[1098]: <6> 288051 Start to run Gernal on
2019-04-11 00:00:19 led-controller[1098]: <7> 288004 GENERAL is found
2019-04-11 00:00:19 led-controller[1098]: <7> 288003 Led rule name is GENERAL
2019-04-11 00:00:19 led-controller[1098]: <7> 288001 Receive data length = 132
2019-04-11 00:00:12 upnp[3623]: <6> 217504 Service start
2019-04-11 00:00:11 factory-reset[3823]: <6> 284504 Service start
2019-04-11 00:00:11 remote-management[3734]: <6> 282504 Service start
2019-04-11 00:00:11 upnp[3623]: <6> 217505 Service stop
2019-04-11 00:00:10 firewall[2367]: <6> 209504 Service start
2019-04-11 00:00:00 led-controller[1098]: <6> 288051 Start to run STATUS_SAN
2019-04-11 00:00:00 led-controller[1098]: <7> 288004 STATUS_SAN is found
2019-04-11 00:00:00 led-controller[1098]: <7> 288003 Led rule name is STATUS_SAN
2019-04-11 00:00:00 led-controller[1098]: <7> 288001 Receive data length = 132
1970-01-01 00:00:21 led-controller[1098]: <6> 288504 Service start
1970-01-01 00:00:21 led-controller[1098]: <7> 288002 Adding led USB3
1970-01-01 00:00:21 led-controller[1098]: <7> 288002 Adding led USB2
1970-01-01 00:00:21 led-controller[1098]: <7> 288002 Adding led WPS
1970-01-01 00:00:21 led-controller[1098]: <7> 288002 Adding led LAN
1970-01-01 00:00:21 led-controller[1098]: <7> 288002 Adding led INTERNET_ORANGE
1970-01-01 00:00:21 led-controller[1098]: <7> 288002 Adding led INTERNET_BLUE
1970-01-01 00:00:21 led-controller[1098]: <7> 288002 Adding led W5G_BAND4
1970-01-01 00:00:21 led-controller[1098]: <7> 288002 Adding led W5G_BAND1
1970-01-01 00:00:21 led-controller[1098]: <7> 288002 Adding led W2G
1970-01-01 00:00:21 led-controller[1098]: <7> 288002 Adding led POWER
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thank you so much
i am tring to get this frimware but
all i am getting is basic trobleshooting from support.
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I changed the mode from access point to router mode
and pluged the wan cable to the yellow port (lan)
it passed 2 weak without any retart
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MannStooka wrote
It would be pretty great if someone from tp-link would pay some kind of attention to this thread.
I don't why TP-link can't fix the problem.
Not all software engineers are equal in TP-link. The beta version of firmware I have has not been branched into release version.
One of issues with old firmware was pinging DDNS and resetting connection every half an hour.
I have given up with TP link.
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