Deco P9 - WiFi Issues, Intermittent Connection
Hi,
I purchased the Deco P9 yesterday and installed them on my Network, I currently have a Virgin Media 1000mbs package.
I put the Virgin Super Hub into Modem Mode and connected the first P9 up, it connected smoothly, from there I plugged in another ethernet cable and ran it through the ceiling to my troublesome room, I then powered on my next P9 and plugged the ethernet into it.
I then went and connected another P9 via WiFi rather than Ethernet.
I was then able to create a router mode network, all worked fine for roughly an hour, all families member came home and I mimicked the original SSID and Password so devices were auto-connecting.
I then shut down my laptop and left the house for one hour, when I came back, my phone (Samsung S10, which left the network) wouldn't stay connected to the network, it would load 1 page and then would say "Unable to connect to the internet". I booted up my laptop and this was having the same issue, it would connect but would drop internet connectivity.
The internet however was working okay for others in the household, they we're streaming (hard wired via P9) and also using WiFi surfing the internet on their Laptop too.
The only resolution I had was to reset each Deco, put my modem into Router mode and the Deco's into Access Point mode, from here I was able to connect.
However, this morning a family member complained of not being able to access the internet from their bedroom (directly above the hardwired P9), I did a speedtest in there when I was running in Router mode and I was getting 200mbs on consecutive attempts, so later on today I will run check the connectivity in that room.
Has anyone ran into any of the above issues? I'm close to sending my P9's back as I only received them yesterday and they've actually increased the problems in my network rather than solved them!
Any advice would be appreciated, thanks!
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@Kevin_Z I too am experiencing the issue with intermittent Internet connection drop with the Deco P9 recently.
Last week, I had to reboot all P9 units and re-setup the mesh network when we experienced a power outage rather than just rebooting the units to restore Internet access. Just now, devices lost connection while connected to the main unit again but this time no reboot or redoing the mesh network setup.
I have fiber Internet through Verizon FiOS 200 Mbps up and down. I just enabled Address Reservation and will monitor but I will return the unit if it occurs again later this week.
P9 Unit Firmware: 1.0.2 Build 20190917 Re. 71168.
My setup:
- FiOS Internet modem
- Wired ethernet connection to Main P9 unit which is plugged directly into the electric outlet for powerline backhaul if needed
- Wired ethernet to TP-Link Switch
- Wired eithernet connection to Xbox One
- Wire ethernet connection to Smart TV
- Settings
- P9 in Router mode
- WiFi devices lost connection recently intermittently
- QoS enabled, Xbox one given high priority
- QoS originally set at 500 Mbps total but updated to be 200 Mbps to match the ISP max
- Wired ethernet to TP-Link Switch
- Slave P9 Unit 1 in the basement
- Connected to network via WiFi and is plugged directly into the electric out for powerline backhaul if needed
- Connected to network via WiFi and is plugged directly into the electric out for powerline backhaul if needed
- Slave P9 Unit 2 in the studio
- Connected to network via WiFi and is plugged directly into the electric out for powerline backhaul if needed
- Wired ethernet connection to Main P9 unit which is plugged directly into the electric outlet for powerline backhaul if needed
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Following on from my previous post, I have resolved my issue with support's assistance.
I did upgrade to a Beta firmware - which gave me visibility of the signal source and strength of each deco. When either of the client decos loses its connection this seems to throw the whole set-up. Following advice from the support teams I tested all the decos were functional and then moved them around a bit; in the end this resolved it.
Initially none of the deco's had a good connection. I put the main deco on a longer cable and moved it across the room from the router, moved the upstairs deco into a differnet room and voila! I had good connection strengths and the power line connections established. This set-up has been stable for 10 days now without a problem.
The lesson learnt from this exercise are that the deco are not brilliant and so if you are expecting them to cut through a lot of walls or steels and remain stable you need to move them closer together.
@TP-Link these need better aerials and the standard app needs to provide the signal informaiton I was looking at with associated troubleshooting guidance. A call out to Fredrik on the support team who was patient and helped me get a working set-up.
Good luck with your set-ups.
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@Murph I'm glad to hear that you solved your problems. In my case all decos are connected thru Ethernet so I don't expect to have it fixed with your workaround
another thing I realized is that WiFi signal is very unstable. I am sitting in the garden, 5m away from my main deco which is just in the door but inside the living room and I am constantly losing signal and getting lag in the connections. Not just with one device but with several.
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Congrats @Murph and others that have found a solution. Unfortunately, since my initial posting I have yet to receive any response from support and just 2 days ago there was a network interruptation that occurred when I unplugged my laptop momentarily from the wired connection to the Switch that was wired to the Main P9 unit. Somehow disconnecting or connecting devices wired to the network causes disruption to the entire mesh system.
Sadly, I just received my Netgear Orbi RBK20/23 units last night so I'll be running it hard and test connection scenarios repeating tasks previously that was noticeable to cause network connection issues with the P9 Decob units. Amazon has refunded me for the P9 Decos so they will be going back on Monday if the Orbi units prove more reliable in tests.
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@Murph in my case 0 luck with support team, any possibility to test that beta from our side?
Can you please ask support team if they can contact us to try it?
Thanks in advance
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well done.
I bought the p9's thinking that the power line network capability would overcome such connection issues. Clearly not then if you are having to physically relocate the units.
ive reverted back to a power line network with 2 plugs broadcasting WiFi using the same sid and password as the WiFi on my router and a 3rd master plug connected to the router. Wifi roaming (WiFi move) is enabled and since installation I have not had a single problem. Bandwidth is down but still faster than my 70mb broadband so it will do... I favour reliability.
sorry tp-link but I won't invest in your tech again. Written that purchase off as a lesson learnt.
neil
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@Neil-S I'm returning the P9 but still have network switches by them and my friend's M9 works just fine. Had the Orbi didn't go on sale I might have gotten the next Deco model up.
I think doing powerline is risky in areas with thunderstorms or power outages that occurs because the need to plug the devices directly into our outlets makes it susceptible to failure. Was worth the try but forgot I live in an area with high winds storms that can disrupt the electrical network.
Best of luck!
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